Do you need an on-premise phone system for your business and need some help to decide on a solution?
If you have an existing on-premise PBX and are looking to upgrade either due to an NBN migration, old and obsolete hardware, or you need a new system for a new premises, Telco Broker can guide you through all the different options available.
As a vendor independent phone system provider, we are unique in that we aren’t limited to one product or technology, which means we can consider all the options available on the market, whether its on-premise or hosted and present you with a number of options allowing you to make an informed decision.
Regardless of if you’re a small business, have a large office, or call centre, Telco Broker has access to all of the latest on-premise phone system brands and solutions.
We also have relationships with all of Australia’s leading telecommunications vendors and installers, and can recommend solutions that are exactly tailored to your business, with all the features and functionality you need at the best possible price.
What are some of the benefits of an on-premise phone system?
- If you have a large number of handsets compared to concurrent lines (ie. 10 concurrent calls and 30 handsets onsite), In some cases even once offset against the higher hardware costs on-premise phone systems can work out to be more econimical. Situations should be assessed on a case by case basis.
- More control and ownership of the hardware onsite and the infrastructure.
- May have in-house resources that prefer to manage the PBX.
- You can make calls internally between staff over your local area network without needing external connectivity (useful during internet outages, only for internal calls).
- Could provide a lower cost of ownership over time compared to a hosted phone system.
What are some of the basic features of on-premise phone systems?
It is relatively easy to configure the following list of features and would be the core feature set most small businesses would require, and are accustomed to using. This feature set is quite similar to a hosted phone system, primary difference is that some configuration may be required onsite via a suitably trained technician:
- Greetings, welcome messages and voicemail
- Out-of-hours messages
- Can be configured so calls ring on a number of phones or devices at the same time
- Hunt groups, on hold feature, mute, and transfer
What are some advanced features of on-premise phone systems?
Depending on the type of on-premise phone system you select, some common advanced features include:
- Call recordings
- Custom marketing messages
- Sophisticated call logic and hunt groups
- IVR (interactive voice response) features
- Call statistics and analytics
- Integration to other systems such as CRMs (Customer Relationship Management Software)
- Using click to dial, headsets, PCs and mobile apps to manage calls
- Call centre functionality
- Integration to intercom/door access or warehouse/loud speakers etc
What are some of the costs you should be aware of?
On-premise phone systems are not as expensive as they used to be in the past. Technology is becoming better and cheaper overall, meaning that you get a lot more features and functionality for a lot less.
There is still a significant range in price depending on the features and inclusions, your usage, providers, hardware, pricing models, call costs, support levels, and other factors.
The costs for an on-premise phone system would include:
- Ongoing costs for lines/channels/SIP Trunks/SIP channels (service charge or line rental)
- Costs of calls that may be unlimited or on a pay-as-you-go basis (PAYG)
- Cost of the on-premise PBX and handsets costs (hardware)
- Installation on site (if required)
- Cabling around the office (if required)
- Configuration and setup costs (setting up all features as required)
- Firmware and software upgrades (as applicable)
Next Steps
Business communications including your phone systems and fixed line services are critical to the operation of your business.
Telco Broker offer one of the biggest ranges of phone systems options in Australia, our network of 40+ vendors means that we can provide pricing and options on a range of vendors and aren’t limited to just one like many of our competitors.
We can provide your organisation access to both fully hosted VoIP phone systems where all the infrastructure is in the cloud, as well as on-premise PBXs, which have the phone system hardware in your office on site.
We have access to very basic low-cost phone systems and PBXs and feature rich global providers that have multiple integration options and in-region support for multiple countries.
Once Telco Broker has completed an initial review of your current phone system and requirements, we can provide you with up to three quotes as part of our phone system brokerage service.
Our expert team can also review what you currently spend on your existing phone system bill and depending on your requirements provide you with up to three quotes from different phone system providers.
Our goal is to help you find and deploy the solution you need to fit your requirements and budget.
Please reach out to us for your obligation free, initial consultation.
Telco Broker has helped businesses all over Australia with selecting the right phone system option, we can deliver Telecommunications services in Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, Victoria, Queensland, South Australia, Western Australia, and New South Wales.
Telco Broker has helped businesses all over Australia with selecting hosted phone systems, we can deliver brokerage services in Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, Victoria, Queensland, South Australia, Western Australia, and New South Wales.